Usually fine online
- Flares of eczema you've already been diagnosed with.
- Reviewing your skin-care routine and how you use prescription creams.
- Follow-ups once a treatment plan is set.
Go in person instead
- Signs of infection, such as crusting, oozing, pus, spreading pain or fever: get seen promptly.
- A rash you think is a reaction to something you touch: finding the cause may need patch testing in a clinic.
- Severe or widespread eczema that hasn't responded to creams, where stronger treatments need an exam and sometimes monitoring.
- A new rash in a baby or child that hasn't been diagnosed yet.
What an online visit involves
- Photos of every affected area, close-up and from further away, and of skin folds if involved.
- Questions about itch, sleep, triggers, family history of allergies or asthma, and every product you put on your skin.
- A plan for calming the flare and a routine to prevent the next one.
Photo tips: Photograph the worst area and a typical area. Note where it started and how it has spread. More in how to take good photos.
Nolla Derm
Eczema isn't among the concerns Nolla Derm lists. Use a service where a dermatologist diagnoses and treats rashes, or your own dermatologist.[3]
Services that treat it
- DermatologistOnCall: store-and-forward (message-based) visits with board-certified dermatologists.
- Teladoc Health dermatology: store-and-forward consults, often through an employer or health plan.
- Your own dermatologist's telehealth: live video or photo visits run by a local dermatology practice or health system.
Judge any of them with the six-point checklist. The AAD recommends every platform offer an in-person option when you need one.[2]
Sources
Every numbered claim on this page points here. Providers' own pages were read in November 2026; prices and terms change, so check them again before you pay.
- Eczema resource center · American Academy of Dermatology
- AAD Teledermatology Standards · American Academy of Dermatology
- Nolla Derm · Nolla